Service Summit February 27, 2015 - Program
Thank you very much for the inspiring Service Summit in February 2015!
Transforming existing business models to service-driven concepts is a crucial, but tedious endeavor for many enterprises today. KSRI invited academics and practitioners to a joint discourse on challenges and solutions for "Service Transformation" while providing a base for intensive networking between industry and academia.
The 5th Karlsruhe Service Summit took place on February 27, 2015 at the Renaissance Hotel in Karlsruhe.
| Time | Title |
|---|---|
| 09:30 |
Welcome |
| 09.45 | Welcome Prof. Dr. Doris Wedlich, Head of Division I, KIT |
| 10:00 |
Service Driven Business Model Re-Design at EnBW |
| 10:30 |
Innovating Your Service Business Model: The Capabilities to Succeed Prof. Dr. Andy Neely, University of Cambridge and Director of the Cambridge Service Alliance |
| 11:00 |
Coffee Break |
| 11:30 |
Mobility Service: A Multi Trillion Euro Market Mat Schubert, Sales IAM Strategy, Services and Operations, Bosch |
| 12:00 |
Spotlights on Service Research and Beyond |
| 12:30 | Lunch & Poster Session |
| 14:00 |
Service Design Thinking |
| 14:30 |
Design Thinking Hands-On-Session and Coffee Break |
| 15:30 |
The Impact of R&D on Service Transformation Dr. Christopher Ganz, Group Service R&D Manager, ABB |
| 16:00 |
Closing and Wrap-Up |
| 16:15 | Get-Together with Coffee |
More information about the speakers can be found here:
- Dr. Christopher Ganz, ABB (keynote)
- Prof. Doris Wedlich, KIT (welcome speech)
- Prof. Andy Neely, University of Cambridge, UK (keynote)
- Alexander Neuhaus, EnBW (keynote)
- Prof. Stefan Nickel, KSRI (welcome speech)
- Prof. Gerhard Satzger, KSRI & IBM (Design Thinking presentation)
- Mat Schubert, Bosch (keynote)
- Prof. Christof Weinhardt, KSRI (closing session)
The Service Summit was preceded by the Karlsruhe Service Summit Workshop on February 26, 2015. Further information here.