Karlsruhe Service Summit | Research Workshop

Service Summit February 27, 2015 - Program

photo collection

Thank you very much for the inspiring Service Summit in February 2015!


Transforming existing business models to service-driven concepts is a crucial, but tedious endeavor for many enterprises today. KSRI invited academics and practitioners to a joint discourse on challenges and solutions for "Service Transformation" while providing a base for intensive networking between industry and academia.

The 5th Karlsruhe Service Summit took place on February 27, 2015 at the Renaissance Hotel in Karlsruhe.

Time Title

Prof. Dr. Stefan Nickel
, KSRI Director and Dean of the Economics and
Management Department

09.45 Welcome
Prof. Dr. Doris Wedlich
, Head of Division I, KIT

Service Driven Business Model Re-Design at EnBW
Alexander Neuhaus,
Head of Business Development & Account Management
Operations, EnBW

Innovating Your Service Business Model: The Capabilities to Succeed
Prof. Dr. Andy Neely
, University of Cambridge and Director of the Cambridge
Service Alliance
Coffee Break
Mobility Service: A Multi Trillion Euro Market
Mat Schubert,
Sales IAM Strategy, Services and Operations, Bosch

Spotlights on Service Research and Beyond
Rapid Fire Presentations of Service Research Topics and Start-Ups

12:30 Lunch & Poster Session

Service Design Thinking
Prof. Dr. Gerhard Satzger
, KSRI Director and IBM

Design Thinking Hands-On-Session and Coffee Break
The Impact of R&D on Service Transformation
Dr. Christopher Ganz,
Group Service R&D Manager, ABB

Closing and Wrap-Up
Prof. Dr. Christof Weinhardt
, KSRI Director

16:15 Get-Together with Coffee


More information about the speakers can be found here:


The Service Summit was preceded by the Karlsruhe Service Summit Workshop on February 26, 2015. Further information here.